Don’t just take our word for it. Read and listen to what our customers say
We believe that the most important aspect of customer experience is trust. Nobody would want to do business with a company they cannot trust. We always try to understand what our customers really want, what their challenges are, how we could solve them and how we can build a strong relationship of trust.
Your Lettings has over 18 years of experience in the hospitality and service sector and is now one of the leading providers of quality serviced accommodation in the Peterborough area. During our four years of operating in this market, we have built an excellent reputation for honesty, integrity and efficiency and have worked hard to deliver a consistently 5-star rated customer experience.
When you book with Your Lettings, we want you to enjoy complete peace of mind. Whether you are our guest for just a few days or many months, you can trust us to provide you with the highest standards of service before, during and after your stay.
Our motto is “Put yourself in your customer’s shoes” and this is the philosophy that drives everything that we do. We run our business with the customer experience at the very top of our agenda.
Our mission is for our guests to feel totally confident in the level of service and accommodation they can expect from us. When you book with us, we guarantee that everything is as described on our website and there will be no unwelcome surprises.
Good communication is at the heart of building great customer relationships. Right from your first enquiry, we respond promptly and courteously to your messages. Once you are staying with us, we offer a 24-hour helpline. Whatever assistance you need, whatever the time of day or night, we will respond to the best of our ability.
We are always delighted to receive feedback from our customers. Great reviews offer reassurance that our team is meeting your high expectations. Any suggestions for further improvements are always very welcome. We are genuinely anxious to constantly improve what we do.
We are proud to be a family run business. We have developed close working relationships with all of our staff and have our own team of builders, plumbers and electricians. Many of our guests come back time after time and regard our properties as their second home in Peterborough.
We were the first letting agency in Peterborough to obtain the globally recognised International Property Rental Approval Certification (I-PRAC). I-PRAC is a global verification and membership platform that certifies professional short-term rental agencies and property owners. The I-PRAC logo, which we are proud to be able to use, is your guarantee that we adhere to industry best practice and the very highest standards of professionalism, customer service and quality.
I-PRAC offers a rental fraud guarantee on bookings made with an I-PRAC member. Once a booking is made with us, simply register your booking through the I-PRAC website by clicking HERE. In the unlikely event of rental fraud, I-PRAC will reimburse 100% of your accommodation payment.
The safety and well-being of our staff and guests has always been our primary concern. This is more important than ever during the ongoing Covid pandemic. Our many years of experience in the corporate world and property letting means we understand how to implement all necessary Health and Safety legislation. This includes the regular inspection and maintenance of our properties to ensure they continue to meet Health and Safety requirements. Fire alarms are tested monthly.
We have also put in place additional Covid-related Health and Safety measures:
Keeping our properties clean and Covid-safe is our number one priority:
Our standard cancellation policy requires guests to give notice at least 14 days in advance of the booking start date. However, we appreciate that at the moment plans can be subject to change at very short notice. Therefore, we have reduced the cancellation notice period for bookings made directly with us to 5 days. If you cancel at least 5 days in advance of your booking start date, you will receive a full refund.
Now that you know how important trust is to us, we hope that you feel confident to place your trust in us and make your booking.
You know you can count on us to deliver a great experience, so book with us now.
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